Personal data
Terms of use
User Agreement (terms of sale for individuals who are not individual entrepreneurs)
1. Definitions
1.1. Seller — Technodor Limited Liability Company, registered as a legal entity under the laws of the Russian Federation, registered address: 108811, Moscow, Moskovsky settlement, 22nd km of Kievskoye Highway, Property 4, Building 2, Floor 4, Block B, Office 401B, TIN/KPP 7709860810/775101001, PSRN 1107746718463.
1.2. Website — www.dynaco.ru belongs to and is administered by the Seller.
1.3. Customer - a legally capable individual who is a consumer under Russian Federation Law No. 2300-1 dated 07.02.1992 "On Protection of Consumer Rights" (hereinafter the Consumer Protection Law), who has accepted this Agreement and orders and purchases Goods through the Website.
1.4. Order - a duly completed application to purchase Goods submitted electronically on the Website, or prepared with the Seller's specialists by phone, email or at the Seller's office, specifying the set of Goods purchased by the Customer.
1.5. Acceptance - the Customer's acceptance of the terms of this Agreement by placing an order or registering on the Website.
1.6. Customer Questionnaire (personal data) - the Customer's personal data provided when placing an order or registering on the Website.
1.7. Payment methods - payment for Goods in cash or by bank transfer, including the use of electronic payment methods.
1.8. Payment Date - depending on the payment method, the date of cash payment upon receipt of the Goods or the date funds are credited to the Seller's settlement account when the Customer pays by bank transfer or electronic payment method.
1.6. Goods - tangible items sold by the Seller, the list of which is specified on the Website.
1.7. Recipient - the person specified by the Customer when placing the Order as authorised to accept Goods addressed to the Customer and to sign shipping documents on the Customer's behalf.
1.8. Services - delivery and other similar services provided by the Seller, the types and prices of which are communicated to the Customer on the Website.
2. General provisions
2.1. This Agreement is a public offer and adhesion contract in accordance with Articles 426, 428, 435 and 437 of the Civil Code of the Russian Federation.
2.2. The Seller reserves the right to amend this Agreement at any time without notifying the Customer. Relations between the Seller and the Customer shall be governed by the provisions of the Agreement in force at the time of Acceptance.
2.3. This Agreement enters into force when published on the Website and remains in effect until withdrawn or amended by the Company.
2.4. All text information, graphics and software used on the Website, including its design style, are the property of the Seller and may not be used by anyone without the Seller's written consent.
2.5. From the moment the Customer accepts this Agreement, relations between the Customer and the Seller are governed by:
- this Agreement;
- the Civil Code of the Russian Federation;
- Law of the Russian Federation No. 2300-1 dated 7 February 1992 "On Protection of Consumer Rights";
— Resolution of the Government of the Russian Federation No. 612 dated 27 September 2007 "On Approval of the Rules for the Sale of Goods by Distance Selling";
- Federal Law of the Russian Federation No. 152-FZ dated 27 July 2006 "On Personal Data".
3. Subject Matter
3.1. The subject of this Agreement is the terms and procedure for the Seller’s sale of Goods to the Customer, as well as the provision of additional services to Customers.
3.2. The list of Goods offered for purchase by the Seller and the services provided is specified on the Website. The Seller reserves the right, by agreement with Customers, to provide additional paid services not included in the list.
3.2. Prices for the Seller's Goods (services) are specified on the Website and may be changed by the Seller. Goods and services are payable at the prices shown on the Website when the Customer places the order.
3.3. The Seller may refuse to perform its obligations under the contract and cancel the order if, within 3 business days from the order date:
payment was not received from the Customer within the specified period when bank transfer was selected as the payment method;
the ordered Goods cannot be handed over/delivered to the Customer due to the Customer's fault, including if the Customer was absent at the delivery time and place specified in the order;
The Customer refused to accept the Goods.
4. Procedure for ordering and paying for Goods
4.1. Goods are ordered on the Website by completing a special form, with or without registration, or by phone, subject to acceptance of this Agreement.
4.2. If available, the Customer may purchase the Goods directly at the Seller's office (website www.dynaco.ru) at: Moscow, Kievskoye Highway, Building 2, Block B (Rumyantsevo Business Park), Entrance No. 15, Office 401B.
4.3. The Goods are payable in cash or by bank transfer using the following methods:
- payment by payment card when placing an Order on the Website;
- transfer of non-cash funds to the Seller's settlement accounts;
— use of electronic payment methods;
- make a postal money transfer using the Seller's details specified on the Website;
- payment in cash at the Seller's office.
4.4. When paying by bank transfer, the Customer must specify the order number in the payment purpose.
The Customer can find more detailed information about payment rules and methods in the relevant section of the Website.
4.5. Cash payment for the Goods is made when the Goods are received upon delivery or pickup.
4.6. Payment for the Goods by bank transfer must be made within 3 business days from the date the Order is placed. If the order is not paid within the specified period, the Seller has the right to cancel the order in accordance with Clause 3.3 of this Agreement.
4.7. In the case of partial payment for the Goods, they are considered paid for on the date the full amount (100% of the Goods price) is paid for all purchased Goods.
4.8. If the Customer selects payment by bank transfer, the Seller shall deliver the ordered Goods only after receiving 100% advance payment for the order.
4.9. The Customer is fully responsible for providing incorrect information that makes it impossible for the Seller to properly fulfil its obligations to the Customer.
5. Delivery of Goods
5.1. The delivery methods and estimated delivery times for Goods sold by the Seller are specified in the relevant section of the Website.
5.2. The Goods are delivered to the address and by the method specified by the Customer when placing the Order or additionally after it is placed.
5.3. The cost of delivery services is determined in accordance with the tariffs and rules published on the Seller's Website and on the websites of partner transport companies listed on the Seller's Website.
The delivery cost for each Order is calculated individually based on the Customer’s location, the weight of the Goods, the region and the delivery method.
5.4. The Customer understands and agrees that delivery of the Goods is a separate service and is not an integral part of the Goods purchased by the Customer; performance of the service ends when the Customer receives the Goods and pays for the delivery service.
5.5. Upon receipt of the Goods (at the Seller’s office for customer pickup, at the Seller’s warehouse for customer pickup, when delivered by courier, through a postal delivery service, by courier service, or by a partner transport company), the Customer shall check the completeness and appearance of the Goods; verify that the Goods meet the Customer’s requirements in terms of consumer properties (colour, model, dimensions), appearance and completeness; verify the availability of accompanying documents/cash register receipt/delivery note; and review the conditions for return and exchange of the Goods and the contents of the accompanying documents/cash register receipt/delivery note. By signing the accompanying documents/delivery note, the Customer confirms that the Goods have been inspected and that the Customer has no comments regarding their appearance or completeness.
If the Customer signs the accompanying documents/delivery note without comments, the Seller shall not return or exchange the Goods due to external damage or incomplete delivery, or due to Goods missing from the packaging, mechanical damage or incomplete delivery, if at acceptance the Customer refused or chose not to inspect the Goods and did not open the packaging containing the Goods.
5.6. If the Goods are delivered within the contractual period but are not received due to the Customer's fault, subsequent delivery is made on new dates agreed by the Customer and Seller after the Customer pays the delivery service cost again.
5.7. Upon delivery, the Goods shall be handed over to the Customer or to a third party specified in the Order as the recipient. When the Goods are received by a third party specified in the Order as the recipient, the Goods may be handed over if that person can provide information about the Order (number and Customer’s full name) and pay the full price of the Order to the person delivering the Goods at the time of receipt.
5.8. To prevent fraud, when a prepaid Order is handed over, the person delivering the Goods may request an identity document from the Recipient and record the type and number of the document provided by the Recipient on the Order receipt. The Seller guarantees the confidentiality and protection of the personal data provided by the Recipient.
5.9. The Seller shall be deemed to have fulfilled its obligation under the sales agreement, and the Customer shall acquire title to the Goods, from the moment the Goods are actually handed over to the Customer or to a third party specified by the Customer as the recipient of the Goods, as evidenced by accompanying documents/delivery notes issued by the Seller or accompanying documents/delivery notes/certificates/other documents issued by the transport company/postal delivery service/courier service.
5.10. The risk of accidental loss of or accidental damage to the Goods passes to the Buyer when the Goods are transferred in accordance with Clause 5.9 of this Agreement.
6. Return of Goods
6.1. The Customer may refuse the Goods at any time before receiving them and within seven days after receipt. Costs associated with exchange (return) of the Goods under this clause are borne by the Customer.
6.2. Return of Goods of proper quality in accordance with Clause 6.1 of this Agreement is possible if their saleable condition and consumer properties are preserved, the Goods have not been used, and there is a document confirming the fact and terms of purchase of the specified Goods from the Seller.
6.3. With respect to technically complex Goods, if defects are discovered, the Customer may withdraw from the sales agreement and demand a refund of the amount paid for such Goods, or demand replacement with Goods of the same brand (model, part number) or with equivalent Goods of another brand (model, part number), with a corresponding recalculation of the purchase price, within fifteen days from the date such Goods are transferred to the Customer.
After this period expires, the specified requirements are subject to satisfaction in one of the following cases:
- discovery of a material defect in the Goods;
- failure to meet the deadlines for remedying defects in the Goods established by the Consumer Protection Law;
— inability to use the Goods for a total of more than thirty days during each year of the warranty period due to repeated rectification of various defects.
6.4. For other Goods that are not technically complex, if defects are discovered during the warranty period, the Customer may, at their choice:
- demand replacement with a product of the same brand (same model and/or article number);
- demand replacement with the same product of another brand (model, article number) with a corresponding recalculation of the purchase price;
- request a proportionate reduction in the purchase price;
- demand immediate free remedy of defects in the Goods or reimbursement of the Customer's or an authorised third party's costs of correcting them; withdraw from the sale contract and demand a refund of the amount paid for the Goods.
6.5. To return or exchange Goods, the Customer may submit an application on the Seller's Website, on a website specified by the Seller, through the Seller's customer support service at +7 (495) 215-58-48 or +7 (800) 555-41-63, or at the Seller's office at the address specified on the Website.
6.6. If defects are found in the Goods, the Customer must, at the Seller’s request and expense, return the Goods. The Seller shall bear the cost of returning the Goods.
6.7. Returns of Goods from regions where the Seller has no representative office are carried out according to the following rules:
- to return the Goods, the Customer must submit a claim on the website specified by the Seller or submit the claim to the Seller's customer support service by phone: +7 (495) 215-58-48, +7 (800) 555-41-63;
— complete a return application and send a scanned copy of the application signed by the Customer to: info@dynaco.ru
— provide the Seller with copies of the documents (cash register receipt/delivery note) under which the Goods were purchased, in order to establish the date of purchase of the Goods;
— place the original application inside the package with the Goods being returned to the Seller;
- the returned Goods must be delivered to a transport company terminal (from the list of transport companies on the Seller's Website) for shipment to the Seller, to the transport company terminal in Moscow, within 3 business days after the claim is submitted;
— the returned Goods must be packaged in a way that prevents loss of components during transportation to the Seller’s office/warehouse/service centre.
6.8. To remedy defects in the Goods that require the Seller to order additional parts and/or manufacture the required parts, the Seller may require the Customer, as evidence of a defect, non-conformity or incomplete delivery of the Goods, to provide by email photographs of the Goods, packaging and label, as well as photographs confirming the defect or incomplete delivery.
6.9. If the Goods are returned to the Seller, the funds paid for those Goods shall be refunded to the Customer upon the Customer’s application after the quality of the Goods has been inspected by the Seller’s Service Centre. If the Goods were damaged through the fault of the Customer or are not Goods purchased from the Seller (www.dynaco.ru), the Seller shall not refund the funds paid for those Goods, and the Customer may collect the Goods from the Seller at its own expense and reimburse the Seller for the costs of returning those Goods.
6.10. Refunds for Goods of improper quality are made within the period established by the Consumer Protection Law, provided the Goods are returned to the Seller and their quality is checked in accordance with Clauses 6.8 and 6.9 of this Agreement.
6.11. If the Goods were paid for in cash, when returning the Goods the Customer is entitled to request from the Seller:
- refund of cash funds to the Customer;
— transfer of funds to the Customer’s payment card;
- transfer of funds to the Customer's bank account.
6.12. If the Goods were paid for fully or partially by bank transfer, the Customer is entitled to request from the Seller:
- transfer of funds to the Customer's payment card;
- transfer of funds to the Customer's bank account.
6.13. The Customer is responsible for the accuracy of the details provided for the refund of funds.
7. Quality Guarantees for Goods and Services. Customer Claims Related to Defects in Goods and Services
7.1. The Seller is liable for defects discovered in the Goods during the established warranty periods.
7.2. Warranty periods for the Goods are established by the Seller or the manufacturers (producers) of the Goods and are calculated from the moment the Goods are transferred to the Customer (in accordance with Clauses 5.9 and 5.10 of this Agreement), unless another procedure for calculating warranty periods is established by the Seller or the manufacturer (producer).
7.3. For Goods for which manufacturers have not established warranty periods, the Seller sets a warranty period of 14 calendar days from the date of sale (excluding the date of sale).
7.4. The Seller may establish other (longer) warranty periods for individual types of Goods.
7.5. Claims submitted by Customers after the warranty period has expired shall be considered by the Seller in accordance with the procedure established by law.
8. Confidentiality and protection of personal information
8.1. In accordance with Federal Law No. 152-FZ "On Personal Data", by placing an order or registering on the Website, the Customer confirms consent to the Seller's processing of personal data in accordance with this Agreement.
Processing of personal data means any action (operation) or set of actions (operations) performed with or without automated means on personal data, including collection, recording, systematisation, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties and cross-border transfer if required in the course of fulfilling obligations), depersonalisation, blocking, deletion and destruction of personal data.
8.2. The Seller guarantees the confidentiality of information received concerning Customers’ personal data. The Seller stores personal data in accordance with the requirements of Federal Law of the Russian Federation No. 152-FZ of 27 July 2006 "On Personal Data" for the purpose of improving customer service quality.
8.3. By agreeing to the terms of this Agreement, the Customer automatically consents to receive e-mail and mobile messages containing information related to orders, the Seller’s working schedules, the Seller’s operating conditions, promotions and other advertising and informational messages.
If the Customer does not wish to receive mailings from the Seller, the Customer must notify the Seller. The Customer may refuse advertising and other information without stating a reason by notifying the Seller by telephone at +7 (495) 215-58-48 or by sending a corresponding request to the Seller’s email address: info@dynaco.ru. Service messages informing the Customer about the order and its processing stages are sent automatically and cannot be declined by the Customer.
8.4. Personal and contact data are provided by the Customer when placing an order or registering. This Consent covers the following personal data of the Customer: surname, first name and patronymic, email address, contact telephone number, location, payment details, and any other information specified in the Order.
8.5. Consent is valid indefinitely; however, the Customer may withdraw this consent at any time by sending a notice to the Seller's email address marked "withdrawal of consent to personal data processing".
8.6. Disclosure of information in accordance with justified and applicable legal requirements is not considered a breach of obligations.
8.7. The Seller has the right to use cookie technology. Cookies do not contain confidential information. The Customer/Website visitor hereby consents to the collection, analysis and use of cookies, including by third parties, for statistical purposes and optimisation of advertising messages.
8.8. The Seller may record telephone conversations with the Customer and monitor email correspondence between the Seller’s employees and the Customer. In doing so, the Seller undertakes to prevent attempts at unauthorised access to information obtained during telephone conversations and/or its transfer to third parties not directly involved in fulfilling Orders, in accordance with Clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
9. Liability of the Parties
9.1. For violation of the terms of this Agreement, the Parties are liable in accordance with the laws of the Russian Federation;
9.2. By agreeing to the terms of this Agreement, the Customer confirms their legal capacity and full capacity to act, as well as their lawful right to enter into contractual relations with the Seller.
10. Miscellaneous Provisions
10.1. Any information specified by the Customer in the Order shall be deemed accurate and provided directly by the Customer. The Customer bears all risks and losses associated with entering inaccurate (incorrect) data when placing the Order and may not rely on such inaccuracy in the event of a dispute with the Seller.
10.2. All disputes and disagreements related to the performance of this Agreement are subject to consideration and resolution in accordance with the procedure established by law.
10.3. If the Customer has any questions or claims, the Customer must contact the Seller by phone or by another available method. The parties shall attempt to resolve all disputes through negotiation. If no agreement is reached, the dispute shall be referred to a judicial authority in accordance with the applicable legislation of the Russian Federation.
10.4. This Agreement does not apply to relations with the Customer if the Customer is an individual entrepreneur or a legal entity.
10.5. Relations between the Customer and the Seller are governed by the laws of the Russian Federation.
10.6. A court finding any provision of this Agreement invalid does not invalidate the remaining provisions.
11. Seller details
Technodor Limited Liability Company (Technodor LLC)
Registered address: 108811, Moscow, Moskovsky Settlement, 22 km Kievskoye Highway, Property 4, Bldg. 2, Floor 4, Block B, Office 401B
Actual address: 142784, Moscow, Moskovsky Settlement, Rumyantsevo, Rumyantsevo Business Park, Bldg. 2, Building B, Office 401B
Postal address: 142784, Moscow, Moskovsky Settlement, Rumyantsevo, Box 16
INN: 7709860810, KPP: 775101001, OGRN: 1107746718463
Account No.: 407 028 108 000 000 59 277, Bank: VTB 24 (PJSC), Moscow
Correspondent account No.: 301 018 101 000 000 00 716, BIC: 044 525 716
Offer Agreement for legal entities and individual entrepreneurs
Technodor Limited Liability Company, hereinafter referred to as the "Supplier", represented by General Director Sergey Anatolyevich Ryadninsky, acting under the Charter, offers any legal entity or individual entrepreneur, hereinafter referred to as the "Customer", to enter into this agreement for the supply of goods (hereinafter the "Agreement"), which constitutes a public offer under Article 435 of the Civil Code of the Russian Federation.
1. Definitions
1.1. Supplier — Technodor Limited Liability Company, registered as a legal entity under the laws of the Russian Federation, registered address: 108811, Moscow, Moskovsky settlement, 22nd km of Kievskoye Highway, Property 4, Building 2, Floor 4, Block B, Office 401B, TIN/KPP 7709860810/775101001, PSRN 1107746718463.
1.2. Website — www.dynaco.ru, owned and administered by the Supplier.
1.3. Customer — a legal entity or individual entrepreneur that placed an Order on the Website or is specified in the Order as the recipient of the Goods.
1.4. Order - a duly completed application to purchase Goods submitted electronically on the Website, or prepared with the Supplier's specialists by phone, email or at the Supplier's office, specifying the set of Goods purchased by the Customer.
1.5. Acceptance - the Customer's acceptance of the terms of this Agreement by placing an order or registering on the Website.
1.6. Payment methods - payment for Goods in cash or by bank transfer, including the use of electronic payment methods.
1.7. Payment Date - depending on the payment method, the date of cash payment upon receipt of the Goods or the date funds are credited to the Supplier's settlement account when the Customer pays by bank transfer or electronic payment method.
1.8. Goods — inventory items sold by the Supplier, the list of which is specified on the Website.
1.6. Services - delivery and other similar services provided by the Supplier, the types and prices of which are communicated to the Customer on the Website.
1.7. Parties - the Supplier and the Customer, collectively referred to as the Parties.
2. General provisions
2.1. This Agreement constitutes a public offer and a contract of adhesion in accordance with Articles 428, 435 and 437 of the Civil Code of the Russian Federation.
2.2. The Supplier reserves the right to amend this Agreement at any time without notifying the Customer. Relations between the Supplier and the Customer are governed by the version of the Agreement in effect at the time of Acceptance.
2.3. This Agreement enters into force when published on the Website and remains in effect until withdrawn or amended by the Supplier.
2.4. This Agreement shall be deemed concluded between the Supplier and the Customer from the moment the Customer, having accepted this public offer, performs the actions specified in the Agreement for placing an order.
2.5. All text information, graphics and software used on the Website, including its design style, are the property of the Supplier and may not be used by anyone without the Supplier's written consent.
2.6. From the moment the Customer accepts this Agreement, relations between the Customer and the Supplier are governed by:
- this Agreement;
- the Civil Code of the Russian Federation.
3. Subject Matter
3.1. The subject of this Agreement is the terms and procedure for the Supplier's sale of Goods to the Customer and the provision of additional services to the Customer.
3.2. The Supplier undertakes to supply the Goods to the Customer, and the Customer undertakes to pay for and accept the Goods under the terms of this Agreement.
3.3. The list of Goods offered for purchase by the Supplier, as well as the services provided by the Supplier, is specified on the Website. The Supplier reserves the right, by agreement with Customers, to provide additional paid services not included in the list.
3.4. Prices for the Supplier’s Goods (services) are specified on the Website and may be changed by the Supplier.
Goods and services are payable at the prices specified by the Supplier on the Website when the Customer places the order. The price includes VAT.
3.5. Use of the Website to view and select Goods and place an order is free of charge for the Customer.
3.6. The Supplier may refuse to fulfil its obligations to supply the Goods under the contract and cancel the order in the following cases:
a) if payment is not received from the Customer within 5 business days from the date the order is created (when bank transfer is selected as the payment method);
b) if the ordered Goods cannot be handed over/delivered to the Customer due to the Customer's fault, including if the Customer was absent at the delivery time and place specified in the order;
c) the Customer delays pickup of the Goods for more than 5 business days or refuses to accept the Goods upon pickup.
3.7. In the cases provided for in subclauses b and c of Clause 3.6 of this Agreement, if the Customer has prepaid for the Goods, the Supplier returns the amount paid minus the costs of delivery and returning the Goods to the Supplier's warehouse.
3.8. The Customer may refuse to perform its obligations under the contract and cancel the order in the following cases:
a) delivery of Goods of improper quality with defects that cannot be remedied within a period acceptable to the Customer;
b) delay in delivery of the Goods by more than 10 business days relative to the delivery date specified by the Supplier.
3.9. The Parties have specifically agreed that circumstances such as loss of the Customer’s interest in the Goods, changes in the Customer’s requirements for the Goods, or the Customer’s incorrect understanding at the time of entering into the Agreement of the properties of the Goods and their intended use shall not constitute grounds for termination and/or amendment of the Agreement on the grounds provided for in Article 451 of the Civil Code of the Russian Federation.
4. Procedure for ordering and paying for Goods
4.1. Goods are ordered on the Website by completing a special form, with or without registration, or by telephone, subject to acceptance of this Agreement. Any information specified by the Customer in the Order shall be deemed accurate and provided directly by the Customer. The Customer bears all risks and losses associated with entering inaccurate (incorrect) data when placing the Order and may not rely on such inaccuracy in the event of a dispute with the Supplier.
4.2. The name and quantity of the Goods ordered by the Customer are specified by the Customer when placing the order.
4.3. After receiving the Order, the Supplier shall, if necessary, confirm the Order details with the Customer by phone, including the date and time of delivery. The specified date and time depend on the delivery region and the time required to process the Order.
4.4. If the Supplier is wholly or partially unable to fulfil its obligation to supply the Goods, the Supplier shall notify the Customer by email no later than 3 business days from the date the Order is received. In this case, the Supplier’s failure to supply the Goods shall not be deemed a breach of the Supplier’s obligations.
4.5. If available, the Customer may purchase the Goods directly at the Supplier's office (website www.dynaco.ru) at: Moscow, Kievskoye Highway, Bldg. 2, Building B (Rumyantsevo Business Park), Entrance No. 15, Office 401B.
4.6. The Customer shall pay for the order using any payment method selected from those offered on the Website. The Goods may be paid for in cash or by bank transfer using the following methods:
- payment by payment card when placing an Order on the Website;
- transfer of non-cash funds to the Supplier's settlement accounts;
— use of electronic payment methods;
- make a postal transfer using the Supplier's details specified on the Website.
4.7. When paying by bank transfer, the Customer must specify the order number, name and price of the Goods in the payment purpose.
4.8. Non-cash payment for the Goods must be made no later than 5 (five) business days from the date the Order is placed. If the order is not paid within the specified period, the Supplier may cancel it in accordance with Clause 3.6 of this Agreement.
4.9. In the case of partial payment, the Goods are considered paid for on the date the full amount for all purchased Goods is paid.
4.10. If the Customer chooses non-cash payment, the Supplier delivers the ordered Goods only after receiving 100% prepayment for the order.
4.11. Cash payment for the Goods is made when the Goods are received upon delivery or pickup.
4.12. No interest is accrued or paid on the prepayment amount under any circumstances.
5. Delivery of Goods
5.1. Delivery methods and estimated delivery times for Goods sold by the Supplier are specified in the relevant section of the Website.
5.2. The Goods are delivered to the address and by the method specified by the Customer when placing the Order.
5.3. The cost of Goods delivery services is determined in accordance with the Supplier’s rates and rules published on the Website.
The delivery cost for each Order is calculated individually based on the Customer’s location, the weight of the Goods, the region and the delivery method.
5.4. The Customer understands and agrees that delivery is a separate service and is not an integral part of the Goods purchased by the Customer; performance of the service ends when the Customer receives the Goods and pays for the delivery service.
5.5. The quality of the Goods must meet the requirements normally applicable to goods of this type. No special quality requirements apply, including with regard to any special intended use of the Goods.
5.6. The Goods shall be supplied in the Goods manufacturer’s packaging. The packaging must ensure the safety of the Goods during transportation. No special packaging requirements apply. The cost of packaging is included in the price of the Goods.
5.7. Acceptance of the Goods by the Customer shall be carried out in accordance with the Instruction on the procedure for acceptance by quantity of industrial and technical products and consumer goods (approved by Resolution No. P-6 of the State Arbitration Board under the Council of Ministers of the USSR dated 15 June 1965) and the Instruction on the procedure for acceptance by quality of industrial and technical products and consumer goods (approved by Resolution No. P-7 of the State Arbitration Board under the Council of Ministers of the USSR dated 25 April 1966), subject to the specific provisions established by this Agreement.
5.8. The Customer shall inspect the supplied Goods and accept them at the time they are transferred to the Customer. The Goods shall be deemed accepted by the Customer with respect to quality in relation to defects detectable by external inspection, quantity, completeness, packaging, accompanying documents and assortment, unless the Customer (or its representative) makes a claim regarding the Goods at the time of delivery. Acceptance of the Goods is confirmed by the Customer’s (or its representative’s) notation on the delivery note and/or transport waybill or another document signed by the Parties when the Goods are transferred. After acceptance of the Goods, Customer claims regarding the Goods shall not be accepted except in the cases provided for in Clause 5.9 of this Agreement.
5.9. Acceptance of the Goods with respect to quality defects that could not be identified during inspection shall be carried out by the Customer within 10 calendar days from the date of delivery of the Goods. The Customer must notify the Supplier of any identified defects in the Goods within no more than 2 calendar days from the date those defects are identified. If the Customer does not submit any claims concerning the Goods within the specified period, the Goods shall be deemed accepted by the Customer without objections.
5.10. If the Supplier delivers fewer Goods than provided for in the contract, the Customer must accept the Goods and the Supplier shall deliver the missing quantity within the period agreed with the Customer.
5.11. If the Goods are supplied in a quantity greater than that provided for in the Agreement, the Customer may refuse to accept the excess Goods and must notify the Supplier within 3 calendar days from the date of delivery. Otherwise, the Customer must accept the excess Goods, unless the Supplier decides otherwise, and pay for them at the price for such Goods established by the Supplier.
5.12. The Customer may not refuse Goods delivered with a delay of no more than 10 days.
5.13. If the Goods are delivered within the time limits established by the Agreement but are not received by the Customer through the Customer’s fault, subsequent delivery shall be made within new time limits agreed by the Customer and the Supplier only after the Customer again pays the cost of delivery services, provided that the Supplier has not cancelled the Order in accordance with Clause 3.6 of this Agreement.
5.14. The Customer must ensure that its representatives accepting the Goods have authority to accept inventory items and submit claims regarding the Goods.
In the absence of such authority, the Goods shall not be transferred to the Customer or its representative, the Supplier’s obligation to supply the Goods shall be deemed fulfilled, and the Customer shall, at the Supplier’s request, pay storage charges for the Goods at the Supplier’s warehouse equal to 1% of the value of the Goods specified in the specification and/or invoice for each day of storage until the Customer actually collects the Goods.
5.15. Loading the Goods onto a vehicle when the Customer picks up the Goods is performed by and at the expense of the Customer.
5.16. If the Customer does not collect the Goods within the established delivery period, the Goods shall be deemed accepted by the Customer. The Customer shall pay the Supplier a storage fee equal to 1% of the value of such Goods for each day of delay in collection. 5.17. If collection of the Goods is delayed by more than 5 business days, the Supplier may withdraw from the Agreement. The Supplier may withhold from the prepayment amount or demand payment by the Customer of the storage fee in accordance with Clause 5.16, as well as the amount of expenses incurred in accordance with Clause 3.7 of this Agreement.
5.18. The delivery date is the date the Goods are made available to the Customer upon pickup, or the moment the Goods are handed over to a carrier or postal organisation for delivery to the Customer.
The risk of accidental loss of or accidental damage to the Goods passes to the Customer when, under this clause, the Supplier is considered to have fulfilled its obligation to transfer the Goods to the Customer.
5.19. The Customer must return to the Supplier one copy of the delivery note and/or consignment note or other document signed by the Parties upon transfer of the Goods, bearing the signature of an authorised person and the Customer’s seal. If the copy of the delivery note provided to the Customer for return with the signature of an authorised person and the Customer’s seal is not returned to the Supplier within 30 calendar days from the date of delivery, the Customer shall be deemed to have received the Goods on the terms contained in the Supplier’s copy of the delivery note or certificate.
6. Return of Goods
6.1. If Goods of inadequate quality are sold, relations between the parties shall be governed by the rules set out in Articles 518 and 475 of the Civil Code of the Russian Federation.
6.2. A Customer who discovers defects in the Goods shall notify the Supplier by submitting an application on the Website, through the Supplier's customer support service at +7 (495) 215-58-48 or +7 (800) 555-41-63, or at the Supplier's office at the address specified on the Website.
The Supplier replaces the delivered Goods with Goods of proper quality within 10 business days at its own expense.
6.3. If replacement of the Goods is impossible, a Customer who received Goods of improper quality may, at their choice, demand from the Supplier: a proportionate reduction in the purchase price;
- free remedy of product defects within a reasonable period;
- reimbursement of expenses incurred to remedy defects in the Goods.
6.4. In the event of a material breach of the quality requirements for the Goods and where replacement is impossible, including defects that cannot be remedied, defects that cannot be remedied without disproportionate expense or time, defects that are detected repeatedly or reappear after being remedied, and other similar defects, the Customer may withdraw from this Agreement and demand a refund of the amount paid for the Goods.
6.5. When Goods of inadequate quality are replaced, a return delivery note shall be prepared and signed by the Parties.
7. Quality Guarantees for Goods and Services. Customer Claims Related to Defects in Goods and Services
7.1. The Supplier is liable for defects discovered in the Goods during the warranty periods.
7.2. Warranty periods for the Goods are determined by the manufacturers or the Supplier and are calculated from the date the Goods are transferred to the Customer, unless the manufacturer establishes another method for calculating the warranty period.
7.3. For Goods for which no warranty period is established by the manufacturers and the Supplier, a warranty period of 14 (fourteen) days is established, excluding the date of sale.
8. Miscellaneous provisions
8.1. In the event of force majeure circumstances documented by the relevant authorities, the Parties are released from performance of this Agreement and from liability for failure to perform their obligations under it.
8.2. The Parties have established a pre-trial claim procedure for resolving disputes. A claim must be sent by registered mail with acknowledgement of receipt or by email to the address specified by the Supplier on the Website or to the email address specified by the Customer when placing the order. The Party receiving the claim undertakes to review it and send a response within no more than 10 (ten) business days from receipt. If no response to the claim is received within the specified period, the claim procedure shall be deemed completed, and the interested Party may apply to a court for resolution of the dispute in accordance with Clause 8.3 of this Agreement.
8.3. The Parties shall make every effort to resolve any disagreements exclusively through negotiation. Otherwise, the Parties shall refer the dispute to the Arbitration Court of Moscow.
8.4. Relations between the Customer and the Supplier are governed by the laws of the Russian Federation.
8.5. If a court declares any provision of this Agreement invalid, this shall not invalidate the remaining provisions.
Seller details
Technodor Limited Liability Company (Technodor LLC)
Registered address: 108811, Moscow, Moskovsky Settlement, 22 km Kievskoye Highway, Property 4, Bldg. 2, Floor 4, Block B, Office 401B
Actual address: 108811, Moscow, 4 Kievskoye Highway, Bldg. 2, Building B (Rumyantsevo Business Park), Entrance No. 15, Office 401B
Postal address: 108811, Moscow, Moskovsky Settlement, Rumyantsevo, Bldg. 2, Box No. 16
INN: 7709860810, KPP: 775101001, OGRN: 1107746718463
Account No.: 407 028 108 000 000 59 277, Bank: VTB 24 (PJSC), Moscow
Correspondent account No.: 301 018 101 000 000 00 716, BIC: 044 525 716